Voice AI Employee
A returned call reaches a customer who has found what they needed.
A caller wants the answer now. The Voice AI Employee picks up on the first ring and greets every caller the way your best employee would. It listens to what they need, answers from your information and makes the appointment or booking in the same call. Anyone who wants to talk to a person is put through to someone on your team.
A booking, an appointment, a repair. One call takes care of each.
Voice AI EmployeeHello, welcome to Kozalak Bungalov.
CallerHi, I saw you on Instagram... you know, the glass houses in the forest.
CallerI'm looking at this Saturday, for two. It's my husband's birthday, I want to surprise him. And inside, with the hot water, like a bathtub... what do you call those...
Voice AI EmployeeA hot tub, you mean.
CallerYes, a hot tub!
Voice AI EmployeeOkay: Saturday, two people, with a hot tub. Let me look... Our K3 house is available: it has a hot tub and a fireplace, 9,200 lira a night. Apart from that, there's also our K5 house,…
CallerSorry, quick question: does breakfast come to the room? Can we do a surprise in the morning?
Voice AI EmployeeOf course, we can make it a surprise. We leave breakfast at your door whenever you like. K5 has no fireplace, but it does have a hot tub, and it's 7,800 lira a night, better value. I'd suggest K5.
CallerCould I get a bit more detail about K5?
Voice AI EmployeeSure. K5 is right in the forest, and the whole front is glass. The hot tub sits by the glass, so in the evening you can watch the forest from it. There's underfloor heating, so it stays really warm inside. It also has a small terrace, and if you like, we'll set breakfast up out there. I'm sending its video to this number on WhatsApp.
K5 video sent on WhatsApp
CallerOh, that's just what I wanted. Okay, let's take that one.
Voice AI EmployeeLovely. What name shall I put it under?
CallerDamla Erdem.
Voice AI EmployeeThank you, Damla. I've booked K5 for you for Saturday. Happy birthday to your husband in advance.
Booking request written into the sheet
CallerThank you so much, have a nice day.
Voice AI EmployeeYou too. See you on Saturday.
The call took 1 min 42 s. The booking request is in your sheet, the summary in your panel.
A caller who saw the cabins on Instagram books one for Saturday. The booking request goes into your sheet.
Your phone, on a busy afternoon.
Every missed call was a question, an appointment or a booking. A caller rarely tries twice. They ring the next number on the list.
- (253) 555-••41 (2)mobile3:42 PM
- Unknownunknown3:10 PM
- (509) 555-••15mobile2:38 PM
- (253) 555-••36mobile2:15 PM
- (425) 555-••22work1:51 PM
- (360) 555-••52 (3)mobile1:02 PM
- (253) 555-••30mobile12:47 PM
- Unknownunknown12:31 PM
- (253) 555-••88 (2)mobile12:05 PM
Voice AI Employee
Here is how a call goes, start to finish.
- 01
The phone is answered on the first ring.
Callers do not wait or hear a busy tone. Early in the morning or late at night, they are greeted with your business's name.
- 02
First, the caller is heard out.
Callers say why they're calling in their own words, and a short question clears things up if needed. If they mention messaging you on Instagram or WhatsApp before, those messages are found, so nothing already discussed is asked again.
- 03
Questions are answered from your information.
When a caller asks about prices, open days, your address or your hours, the answer comes from the information you've given. Nothing is made up.
- 04
Callers who haven't decided get guidance too.
A few short questions show what they're looking for, and the option that suits them best is suggested. If there's something they need to see, photos or a video go to them by message.
- 05
Appointments and bookings are made during the call.
An open time comes from your calendar and an available cabin from your sheet. Deposit details or a reminder go to the caller by message.
- 06
Anyone who asks can talk to your team.
A caller who wants a person is transferred to someone on your team in the same call. If no one can take it right then, or a question can't be answered on the phone, it's noted, and your team gets back to the caller by message or phone.
So where do I see my calls?
Each call's short summary and its full transcript are in your panel. Pick a call and read it from start to finish.
6 calls todayNone went unanswered.
SearchIn your own panel you can also listen to each call's recording.
Call summary
K5 booked for Saturday. The booking request is in the sheet.
Transcript
K5 video sent on WhatsApp
Booking request written into the sheet
