Okan Sirkeci

A late reply reaches a customer whose excitement has faded.

I set up an AI Employee that answers every message and call your business gets, right away, like your best employee would. The order, booking or appointment is completed inside the chat. Most of the time, all that is left for you is the final touch.

The first step is free. I'll call you for a 15-⁠minute talk.

Brittany Lawsonbrittany.lawson
Sat 2:20 PM
pearl.boutique
Emerald sequin wrap evening gown

pearl.boutique New in for party season 🤍 Our emerald sequin wrap evening gown is in the... more

hi do you have this in red
AI Employee
Hello. The red in this model is sold out. Our closest color to red is burgundy, and we also have a deep plum close to it. I'm sending you the photos.
The same dress in burgundyThe same dress in plum
Do you like one of these?
the burgundy is lovely
how long is it, i'm 5'4 and will wear heels
AI Employee
The dress is 55 inches from the shoulder. At 5'4 in heels it falls right to the floor without dragging. Without heels it would be a little long. What size do you usually wear?
usually a 10
AI Employee
This model runs a little large, so an 8 fits those who wear a 10. The burgundy is in stock in an 8. Shall I create your order?
ok i'll take it then
AI Employee
Would you like to pay by card or with PayPal?
card is fine
AI Employee
Could you send me these details for the order? Full name: Phone: City and state: Street address (with apt number):
Brittany Lawson (206) 555-⁠01•• Seattle, WA 1820 E Thomas St, Apt 4
AI Employee
Item: Sequin wrap evening gown Color and size: Burgundy, 8 Price: $168 Shipping: $10 Total: $178 (tax included) Payment: Card Address: Seattle, WA Does everything look right? Shall I place the order?
yes
AI Employee
You can pay by card, Apple Pay or Google Pay on our secure payment page. Your link:
Pearl Boutique LLC · order PB-⁠24817 · $178.00
pearl.boutique/​pay/​PB-⁠24817
Once the payment goes through, I'll confirm your order.
paid
AI Employee
✓ ⁠Your order is in, thank you. Delivery: at your door in 2-⁠3 business days Tracking code: PB-⁠24817 You'll get a text when it ships.
thank you so much 🙏
AI Employee
You're welcome, Ms. Lawson. Enjoy wearing it, and have a lovely day.
Pearl BoutiqueOrders
ChatsQuestions for youOrdersAnalysis
Today
37orders$4,736sales9to pack
The same dress in burgundy
NewSequin wrap evening gown
Color, size
Burgundy, 8
Customer
Brittany Lawson · Instagram
Payment
Card · paid
Address
Seattle, WA
Total
$178
Waiting to be packed
Natalie ReevesDenim jacket and pleated skirt · light blue M, black S2:24 PM · To pack$162
Gwen AlvarezTan leather bag · one size2:12 PM · To pack$138
Ellie MarshSequin wrap evening gown · emerald, 81:57 PM · To pack$178
Erin CaldwellSequin wrap evening gown · black, 1012:33 PM · Packed$178
Hailey DorseyPleated skirt · burgundy, S11:47 AM · Packed$74
Kendra LowellLeather jacket · black, 1010:59 AM · Shipped$208
Shannon PierceSilk scarf, 2 · emerald, powder10:20 AM · Shipped$128
Anna KesslerTrench coat · beige, 89:48 AM · Shipped$152

Saturday 2:20 PM, Pearl Boutique, Instagram. A customer asks for another color of a dress she saw.

If this sounds familiar, this system is for you.

  1. Those who can't keep up with messages

    The message is seen, and the answer is written hours later. Meanwhile the customer asks somewhere else too.

  2. Those who answer the same questions every day

    Price, size, available days, address. The same questions come all day, the answers start to sound the same, and the customer doesn't feel understood.

  3. Those who can't keep up with calls

    After an unanswered call the customer rings the next number on the list. By the time you call back, they have settled with someone else.

    Listen to a call

Can AI talk to my customers as well as we do?

Will my customer notice they are talking to AI? Will it say something wrong? What does it do when it is asked something it doesn't know?

Every business I have worked with started with these questions. Your customers have one thing on their mind: whether they got good service. Most customers don't care who is writing. A customer who gets a quick, clear answer decides quickly too.

Your customer feels as if the person on the other side has set aside time just for them.

  • Short and clear

    Even when the customer writes something long and tangled, the AI Employee answers short and to the point.

  • Knows your business

    It knows what it needs to about your products and policies. It takes the customer to the next step.

  • Asks when it isn't sure

    It doesn't make things up. It tells the customer it will come back, and asks your team. It passes the answer on in its own words and learns it for the next customers.

More questions

Let's look through your customer's eyes.

Saturday, 2:19 PM. A customer asks about a trench coat she saw. This is her phone.

The customer left the shop she first wrote to without ordering, and never said why.

Customers don't give feedback, they quietly drift away. She buys from the first place that truly looks after her.

A sale slips away in a single answer.

A few moments from different shops. The customer writes, and the AI Employee gives the right answer then and there.

The price question

A woman in a white top and black bikini bottoms in the sea at sunset

how much is this bikini

What usually happens

For information you can call our shop.

AI Employee

Hello. This bikini set is $54. You can also pick the top and the bottom in different sizes. Which sizes do you wear?

A customer who gets an answer right away takes one more step.

A screenshot

A pair of red suede block-heel ankle-strap shoes on a white background

do you have these in a 7

What usually happens

Could you send us the code from the product description?

AI Employee

These are our red suede heels, $88. The 7 is in stock, and they fit true to size. Shall I create your order?

Customers don't look for codes. The product is recognized from the photo.

Doesn't know her size

A hand wearing a gold ring with a large rectangular stone

i want this ring but i don't know my ring size

What usually happens

You can write to us again once you know your size.

AI Employee

You can measure it at home right now. Wrap a thin string around your finger, mark where it meets and measure it with a ruler. Write the length here in inches or millimeters, and I'll tell you your US ring size.

A customer gives up where she can't solve it alone. Whoever shows the way gets the sale.

The outfit question

A woman in a taupe headscarf and a flower-print dress leaning on a stone railing, modest wear

i'm getting this dress, which scarf goes with it

What usually happens

You can have a look on our website.

AI Employee

Our floral dress is $79. The taupe headscarf in the photo picks up the brown tones in the print, $24. If you'd like a lighter color, our cream headscarf looks lovely with it too. Here's a photo of each look.

A woman leaning on a rock in a taupe headscarf, a white flounced blouse and rust-colored wide trousers, a modest outfitA woman on steps in a cream headscarf, a soft beige top and a long dark skirt, a modest outfit

A customer who asks about an outfit wants an idea. The suggestion comes from your own products.

Buying a gift

A white cup of fresh coffee in window light with a big red satin bow on it and a wafer stick beside it

i'm getting this coffee for my dad, his birthday is on sunday

What usually happens

Orders are delivered within 1-⁠4 business days.

AI Employee

If you order by 2:00 PM today, we roast it the same day and ship it, so it's at your door on Friday. We can gift-wrap it too, if you like.

Someone buying a gift has a day in mind. A clear date makes the decision easy.

Asked the price, went quiet

A white duvet set and colorful cushions on a wooden bed

how much is this bedding set

AI Employee

Hello. The queen set is $119, in stock.

ok thanks

Next day 11:22 AM

AI Employee

Hello. The bedding set you asked about yesterday is still in stock. It's 100% cotton and the fabric is pre-shrunk, so it barely shrinks in the wash. If you like, I can create your order here.

A short, useful message the next day brings back a sale that was forgotten.

Doesn't want to buy

it's too expensive, i'll leave it

What usually happens

It's quality, ma'am, only 2 left.

AI Employee

I understand. If you change your mind, I'm here. Have a nice day.

A customer who isn't pushed writes again one day.

Off topic

i'm bored tell me a joke 😂

AI Employee

I can help with the products in our shop. Which one would you like to look at?

no i want a joke, if you don't tell one i'll keep writing 😂

The AI Employee quietly stopped writing and sent your team a notification.

Not everyone who writes is a customer with good intentions. The AI Employee doesn't argue with someone who insists. It steps aside and lets your team know.

Every customer needs something different.

Your customers ask the same questions in different words every time. The answer always comes from your business's information.

A customer and her friend peeking out laughing from a fitting room curtain
  • The customer writesdoes this shirt show through, i'm thinking of the white oneSays how thick the fabric is and whether it has a lining, and tells her plainly whether the white one shows through.
  • The customer writesis the color like in the photo, it looks pink on my screenGives the color's name from the product card (dusty rose) and sends a photo of it taken in daylight.
  • The customer writesdo you have a shop, i'd like to come and try it onShares your shop's address and opening hours, and tells her whether the model she wants to try is in that shop.

From silver jewelry to specialty coffee, from a carpenter to a pilates studio.

See every trade

So where do I see everything?

Every chat, every question for you and every order in one panel. What sold today and which question is waiting for you, at a glance.

6,418 chats · 128 open

Search

+ 6,403 more chats

Lindsay Harper lindsay.harperAI Employee answering

Today

do you have the beige trench in an 8? i'm 5'4", will the sleeves be too long

The AI Employee is answering this chat.

Look at the panel in more detail

An unanswered phone does not ring twice.

The Voice AI Employee picks up on the first ring, whoever is calling. It listens to what the caller needs, answers from your information and puts the appointment in your calendar or the booking in your sheet during the same call. If the caller has messaged you on Instagram or WhatsApp before, it remembers that chat too.

See the phone side
Kozalak Bungalov(360) 555-••2701:42
Live captions

Voice AI EmployeeHello, welcome to Kozalak Bungalov.

CallerHi, I saw you on Instagram... you know, the glass houses in the forest.

CallerI'm looking at this Saturday, for two. It's my husband's birthday, I want to surprise him. And inside, with the hot water, like a bathtub... what do you call those...

Voice AI EmployeeA hot tub, you mean.

CallerYes, a hot tub!

Voice AI EmployeeOkay: Saturday, two people, with a hot tub. Let me look... Our K3 house is available: it has a hot tub and a fireplace, 9,200 lira a night. Apart from that, there's also our K5 house,…

CallerSorry, quick question: does breakfast come to the room? Can we do a surprise in the morning?

Voice AI EmployeeOf course, we can make it a surprise. We leave breakfast at your door whenever you like. K5 has no fireplace, but it does have a hot tub, and it's 7,800 lira a night, better value. I'd suggest K5.

CallerCould I get a bit more detail about K5?

Voice AI EmployeeSure. K5 is right in the forest, and the whole front is glass. The hot tub sits by the glass, so in the evening you can watch the forest from it. There's underfloor heating, so it stays really warm inside. It also has a small terrace, and if you like, we'll set breakfast up out there. I'm sending its video to this number on WhatsApp.

K5 video sent on WhatsApp

CallerOh, that's just what I wanted. Okay, let's take that one.

Voice AI EmployeeLovely. What name shall I put it under?

CallerDamla Erdem.

Voice AI EmployeeThank you, Damla. I've booked K5 for you for Saturday. Happy birthday to your husband in advance.

Booking request written into the sheet

CallerThank you so much, have a nice day.

Voice AI EmployeeYou too. See you on Saturday.

The call took 1 min 42 s. The booking request is in your sheet, the summary in your panel.

Take the first step for your business.

A free 15-minute call. I'll call you, listen to your business, and together we'll work out how the AI Employee fits it.

Okan SirkeciOkan SirkeciCo-founder · Artifex AIAbout

Artifex AI, which I co-founded, is an AI and automation company that builds custom AI automations and AI Employees for businesses. Another of its co-founders is Dolunay Özeren, who has taught AI to hundreds of thousands of people.

Call request

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What happens next?
  1. We'll send you a message first.
  2. Then I'll call you.