Questions
Questions that may be on your mind
What business owners ask most before our call. Pick a question to see its answer.
Will it fit my business?
If your customers ask you questions by message or by phone, very likely: fashion, cosmetics, stays, clinics, any business that works with orders or appointments. Whether it fits yours, we weigh together on the call.
How soon can it start?
It usually starts within 7 days. In that time I do the setup and teach the AI Employee your business.
What do you need from me?
Your product or service list, your prices and whatever the AI Employee needs to know about your business. I'll ask you for everything it needs. Plus one person to answer when the AI Employee has the occasional question for you.
How does the setup work?
In four steps: a phone call, setup, starting work and growing together. The details are on the About page. About →
How much does it cost?
It is set by your business and the size of the job: how many messages and calls you get, the channels, the sheets and calendars to connect. Once I've listened to your business on the call, we work out the price together.
Can I stop whenever I want?
If you're not happy, or want to stop the system for any reason, just write to me before your next payment date. The system stops at the end of the month you've paid for.
Will my customers notice they are talking to AI?
The AI Employee never claims to be a person. This question comes up in only a very small share of chats, and most simply carry on as usual. If a customer does ask and you'd like it to, the AI Employee hands the chat to your team.
How does it learn the way we talk?
We look at how your team writes to customers, and together we work out the best way to talk to your customers, in other words your sales strategy. The AI Employee writes briefly, addresses customers politely and never drowns them in words.
What if it is asked something it does not know?
It does not make things up. It tells the customer it will check and asks you. You answer in one line. It passes the answer on and learns it for the next customer.
What if it gives a wrong answer?
When it isn't sure about something, it doesn't guess. It asks you. Every chat stays in your panel, so you can look at any one you like. Anything you're curious about or want changed, just send it to me on WhatsApp. I look into it and update the system to suit your business.
Which channels does it work on?
It works on any channel where customers message you: Instagram and WhatsApp, and also Facebook Messenger, Telegram, the chat on your website or any other platform you use. It also answers calls to your phone line and on WhatsApp.
What will my team do?
Your team carries on with its work: it answers the AI Employee's questions, looks after the chats handed over to it and prepares the orders that come in. Since answering messages is no longer your team's job, its workload drops considerably.
How do I see orders and appointments?
Orders sit in their own part of the panel, one card each with the customer's details. You mark them packed and shipped right there. Appointments go into your calendar and bookings into your sheet by themselves.
Where is my data kept?
Your data is kept on a server in Germany, in a space set aside for your business only, never mixed with another business's data. When an answer is written, the chat text goes to an AI service.
If anything else comes to mind, you can ask me on our call.