So where do I see everything?
Chats, the questions for you, orders and the day's summary in one place. It opens on your phone and on your computer.
Open a chat, answer a question meant for you, look at the orders and the day's sales.
6,418 chats · 128 open
Search+ 6,403 more chats
Lindsay Harper lindsay.harperAI Employee answeringToday
Chats
You see every conversation live. Chats that became an order and chats waiting for your answer are marked in the list.
Questions for you
When a customer asks something it can't know, the AI Employee asks you. You answer in one line, and it goes back to the customer in its own words.
Team
The AI Employee handles every topic itself, returns, exchanges and shipping included. It hands a chat to your team only on topics you choose, such as company orders. Most chats never need it. The chats it hands over show here, under the name of whoever on your team took them.
Orders
Orders taken inside the chat sit on one card with the customer's details. You manage each order's status from the panel, and all that's left for your team is packing.
Analysis
How many orders came in today, how much was sold, which products sold most: by day, week and month.
Taking over a chat
If you'd rather handle a chat yourself, you can take it over. Your team then answers it until the chat closes, and the AI Employee does not write. If the customer does not write for 24 hours, the chat closes and is handed back to the AI Employee. The AI Employee remembers everything said before, carries on from where the chat left off and, if needed, hands it to your team again.
The panel is in your pocket too.
When a question comes in for you or a new order lands, your phone gets a notification. You answer from inside the notification in one line. You don't even have to open the panel.
